I was a tenant. This is a really poor estate agents and VERY POOR EXPERIENCE and they LIE be very careful !! Please just don't read this site. Other review websites reflect how poor Martin and Co Harborne branch is. Be aware they will try to deduct ridiculous charge from your deposit and WILL NOT let you know before hand and try to blame you for things that you'd not done. the inventory report was inadequate. I found HUMAN WASTE in the toilet on arrival which was not mentioned at all. It was DISGUSTING. There was no water when I moved in. Hence explain the human waste...who ever was last in their (apparently new flat) couldn't flush it...Their reply for not checking was that the did not want to add extra charges to my bill!!! When I complained, they claimed they did nothing wrong. I mean what??? Can they even make such an excuse. It's laughable. When I asked for receipts they said they dont have to provide any!! Seriously? Has anyone heard of this?? Its service is shocking really. They wash their hands off any responsibility as much as they can.they were slow in their communication. They will use their own contractors and just make up costs. I am shocked to even read any positive reviews. I get the feeling this is not the first time they try to rip tenants off.Be very aware people!!! Stay away tenants.