Landlord with the company. Had a misquote for a repair to the property which was not identified by the property manager despite the property being fully managed. One would understand if two quotes obtained through the agency were slightly different however the two quote I had from the two contractors recommended from the agency had a difference of roughly £900.!! This was not picked up by the property manager (no names mentioned) and when I requested a breakdown of costs it was not justified by them. I am no expert in the housing game but I am certainly not stupid. My honest experience is that I am dissatisfied and disappointed with the communication from the agency and there is an ongoing investigation on this matter.. Yet to receive any feedback/ resolve on this matter. Update Jan 2020 DO NOT RECOMMEND THEM (Dr Google, please remove the 1 star) Very unprofessional, unethical, send you around in circles, an odd hierarchical structure - where you are approached by the owner of the business if you want to let your property/ rent but they do not want anything to do with you / speak to you once a complaint goes against them/ send you in circles to follow a hierarchical procedure. How odd. This is wrong on so many levels.