Martin & Co is the first letting agent that hasn't made me angry. They were the first ones that I didn't feel were taking advantage of the situation, trying to make money in the checkout process. My experience with letting agents has always been bad as they always try to charge money for the most ridiculous things. The checkout process with Martin & Co has been very easy to do. I took photographs of the flat in case I needed to prove anything but that wasn't necessary because they were fair and professional with everything. The only reason why I'm not giving them 5 stars is because when I was shown the property in 1 hagley road, they 'forgot' to mention that the windows don't open. I think that was a sale thing as they know people might be put off by that 'small' but quite important detail. I don't know if my decision would have changed but I think potential tenants should know all that there is to know before committing for a whole year. Anyway, Martin & Co is the only Letting Agency I'd happily go back to.