I recently had a short term tenancy in a professional house share managed by Martin & Co and I was really disappointed with the service I received throughout my time dealing with them. Initially after paying the deposit and admin fee to secure the room the cost of the monthly rent was randomly increased as per the landlords request. This was really frustrating as the price of rent was already at the top of my budget and I found increasing the cost after I had made a commitment, based on the originally advertised price, to be very unprofessional. During my tenancy Martin & Co were very slow and sometimes unresponsive when it came to fixing any maintenance issues with the property. Anytime I did call the office to report problems the staff were generally quite rude & lacked decent customer service skills. When the tenancy ended and the final inspection was complete I waited over 4 weeks for the deposit to be released back to me despite frequently chasing the issue. Again during this period the customer service was really poor and no urgency was shown to get things sorted. Overall, not an estate agent I would recommend & I hope if anyone does use Martin & Co they have a better experience than me.