All good before and during the tenancy, after however, when it came to the deposit return (surprise surprise) - absolutely awful. Every email I sent was ignored or took a month for them to respond, and when they did, they ignored every point I made! Most estate agents will work with their customer to compromise and prevent disputes being taken to court, but Martin & Co don't seem to care. If you are renting with Martin & Co, just be aware that they charge £120 cleaning costs no matter how minor the job is. I had to pay £120 because I forgot to empty the washing machine draw! They stated it needed a 'general clean' even though it is clear in the pictures this was the only thing not clean. When I argued this price was too steep, my reasonings were completely ignored and I was told 'we have a contract with the company and use only them'. I googled cleaning services and could have got the job done for a tenner. Ridiculous