We had a property that was fully managed by Martin & Co. in Harborne. They told us they would have the property visits and send us the reports, we had to chase these so call reports on several occasions. Also issues wasn't mention in most reports, it is just a tick list. After tenants have left they advised us tenant has left the property in an 'acceptable condition' when we visit the property the carpet smell of wee with stains everywhere, stickers on all surfaces that we can see, condensation in living room and bedroom (gas central heating is in good working order), Kitchen draws all broken and cuts including kitchen worktops (this was a brand NEW kitchen when tenant moved in), and rubbish left inside and outside the property that filled nearly a full skip. When we spoken to the agent and questioning these issues, they just want the landlord to release full deposit back to tenants, like it was the landlord fault that the tenants has left the property in a bad state. When we as the landlord paid all this fees for our rental property to be look after by staff that is not helpful at all. We would not recommend this company to anyone that is looking for a decent letting agent. Now they will come up with some excuse, 'oh its the tenants....' or 'oh we have try our best...' we shall see what they say.