Dear Marianne, I'm sorry that you feel we didn't do a good job in selling your house. We had your property on the market for just under 10 weeks and had lots of interest with around 40 viewings. Although we had 3 offers a bit below the asking price, we couldn't achieve the price that you were hoping for. Having looked at the land registry you sold for £1,250 more than the highest offer we got for you. Unfortunately we just fell a little bit short in getting you the price that you wanted. At the time I took your feedback on board about there being too many different staff dealing with your property and as a result we now dedicate just one or two staff to oversee a sale so that each client has the same point of contact throughout. I do disagree with your comment that we are better geared up as a letting agent, as although we are well know for our very successful lettings department, it is our sales department that won "The Sunday Times & The Times" Midlands Estate Agency of the Year 2015 Silver Award. Thank you for your constructive feedback and I hope all is well in your new property. Regards, Raj Bedi