Unfortunately, our experience as tenants aligns with many other reviews here. Our property manager Zainab's priority seemed to be keeping the landlord satisfied, rather than acting as a mediator and equally supporting our needs. I am sorry to say her dismissive, petty and confrontational attitude made us feel unwelcome in the house we were paying rent to live in. On two occasions when we reported issues with the property, the blame was shifted onto us, accompanied by accusations of tenant misuse. Some concerns were just ignored altogether and marked as resolved on the tenancy portal, even though nothing had been done. To make matters worse, we also had to sit through unnecessary and invasive house inspections every six months, which honestly seemed more about monitoring us and how we lived than identifying any real problems with the property. This may be due to the house having been involved in illegal activities in the past, something we only learned from the neighbours, since the agency conveniently forgot to mention it. They became more difficult as the end of the tenancy approached, being pushy about arranging viewings and, once again, completely disregarding our privacy, even attempting to show up with less than 24 hours notice. The viewings were conducted by a young agent who, it seems, could benefit from additional training in communication as well, particularly when it comes to respectfully and thoughtfully requesting access to someone's HOME. Finally came the deposit return situation. The landlord had requested excessive deductions to be made to our deposit and our property manager was clearly fighting his corner. We asked for clearer evidence of the alleged “damage” (not in the least visible in the check-out report) along with receipts or quotes to support the amounts requested off our deposit. This all fell in deaf ears and went on for a MONTH in spite of our repeated requests, getting told by Zainab that the landlord was under no obligation to provide such evidence. No receipts, no quotes, no proof of cost whatsoever, just arbitrary figures which we were expected to accept at face value. Once again, ineffective communication and a clear lack of courtesy toward customers, more focused on closing the issue than on resolving it fairly and impartially. We have always taken great care of the properties we rented, often leaving them in better condition than when we arrived, yet from day one, we were treated with utter disrespect. GOOD LUCK to anyone who is unfortunate enough to rent from this company.