AVOID !!! AVOID!!! AVOID!!! MO SHAH & AMELIA BRADY I would never write a bad review but unfortunately this has been the worst experience I’ve ever had with an estate agency. They might be efficient for landlords, but as a tenant, I would strongly advise staying far away. I rented a two-bedroom flat through this agency for a year and never missed a single payment. When I first viewed the flat, it looked clean and well-kept. I was told I could move in within a few weeks, as the landlord wanted to freshen the place up. However, on the day of key collection, I was shocked to find the flat in a complete mess — nothing like what I’d originally seen. I immediately raised this with the letting agent, only to be told that I hadn’t requested the place to be cleaned — a bizarre and dismissive response. Even more concerning, the move-in inventory had falsely listed the property as “very clean,” which set off alarm bells. I tried to overlook this and make the most of my time there, but two months in, a major leak from the upstairs flat caused serious issues. I contacted the agency repeatedly, but they showed no interest. Soon after, my hot water tank began to overflow, and to prevent further damage, I shut off the water myself. I informed the agent, Mo, right away — but no action was taken for six months. Only after threatening legal action did he finally address the issue. That meant six months without hot water for me and my young daughter. After deciding not to renew my tenancy, I gave the required two months’ notice. Suddenly, the agency became interested in fixing the various outstanding problems, including the mold caused by the leak. Unfortunately, due to my work commitments, I wasn’t available during the limited time frame they proposed. The final straw came during the viewing process. Although the contract stated that I would be given proper notice for viewings, one Saturday at 10am I heard someone trying to enter the property unannounced. I refused entry and emailed the agents, asking that they always notify me in advance. A week later, my neighbor called me to say people were again at the door. I then received a call from Amelia at the agency asking if I was home — she had gotten the viewing date wrong. I told her the viewing couldn’t proceed. Despite this, she attempted to enter the flat anyway. My neighbor informed me they were inside, and when I tried to call Amelia, she ignored all my calls even though she was clearly on the property. When I raised this with property manager Mo Shah, he claimed I had given permission for the entry. I was told the calls were recorded, but after submitting a subject access request, I was informed that the specific call in question wasn’t recorded after all — highly suspicious. To make matters worse, more than three weeks after moving out, I’m still waiting on the return of my deposit. This week I have tried contacting the agents and advised I will get a call back…No call back. I have just received a email back advising it can take a further 4 weeks. How is this even legal to wait up to 8 weeks. I will be contacting The Property Ombudsman to report this appalling treatment. I strongly recommend avoiding this agency, especially if you’re a tenant. The level of service, professionalism, and respect for tenant rights was simply unacceptable.