One of the worst experiences I have ever faced thanks to Martin & Co Harbourne. The property management team lacked basic manners and professionalism especially Shanti Bailey. Boiler stopped working and after reporting it on the online app, I had to wait 5 days just to be told they will call every day until I had to get someone out myself to fix the issue. Found out also that they ended the tenancy despite agreeing a price just so they could increase the price further, this I found out from an employee there. Lastly when I'm finally done with the agency the deposit took 7 weeks to return to which they tried to charge me for things that did not warrant any charge. After complaining to escalate this with the property ombudsman, they conveniently returned the deposit within a few days. I would not recommend this agency to anyone, the worst property management team I have ever experienced which is a shame as the lettings team is really good however once you are in it is a nightmare.