I can’t recommend the sales team at Russell’s highly enough. Our property was valued, photographed and on the market in under a week from making the first call. They were responsive to both calls and emails, and very friendly and professional. They went the extra mile for us throughout the whole process and I wouldn’t hesitate to use them again.PositiveResponsiveness, Professionalism

Honestly, I can’t recommend Russell Property enough. Vanessa, Thomas and Doug have all made the process of buying a property so much easier. I’ve been quite nervous after missing out on other properties and so have been ‘slightly’ neurotic and they have helped me through. They have answered probably the silliest of questions and responded quickly to emails and phone calls. I obviously don’t know the process of selling with them, but I’d say their service would be exactly the same. I would definitely recommend them. They are professional and will keep you up to date about everything. I could go on, but I won’t. Big thank you to them😊PositiveResponsiveness, Professionalism

Russell Property have recently helped us to sell a house which belonged to a relative who sadly had to go into a nursing home last year. They could not have been more helpful, they did all the viewings for us and kept us up to date with progress throughout the process. They secured us a final selling price substantially higher than other estate agents which we invited to value the property at the start wanted to market the property at. Selling property is always a stressful business with hold ups and problems along the way but Russell Property have made things as easy as possible for us and we are very gratefulPositiveResponsiveness, Quality, Professionalism

The marketing and finding a buyer was the easy part and the team at Russell's did a really good job. Then the problems started and the team, Vanessa in particular, began to earn their fee. The problems with our sale ranged from Covid restrictions to increased volumes of all searches etc. due to the Stamp Duty holiday to mortgage offers being withdrawn to an unresponsive and unorganised buyer's solicitor. The whole process took 22 weeks. Vanessa was with us all the way working, even on her days off, to get us moved. She was talking to the Managing Agent for our Apartment, to our buyer's Mortgage Broker, to our buyer's Solicitor to our buyer to our seller's solicitor to our seller's Estate Agent and to our seller. Towards the end these conversations were happening on a daily basis. Not only did Vanessa do all this but she also managed to keep our stress levels to as close to normal as possible. Like many people I thought Estate Agent fees were far too high, but certainly Russell Property earned their fees with this sale and I would thoroughly recommend them to anyone considering selling their property.PositiveResponsiveness, Quality, Professionalism

We could not recommend Russell Properties enough. Vanessa has been an absolute star from start to finish, going beyond what was required to help us complete on our new home! Doug was also amazing and was always willing to help and provide access to the property when needed, even outside working hours. We are truly so grateful for everything and all the help you have provided. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

The team at Russell Property have been amazing from start to finish in helping us sell our property. We are really grateful for their support throughout the process. Very supportive, kind and responsive to any questions we had. Thank you to Vanessa for going above and beyond as our sales liaison and a big thank you to Tom, Doug and Josh for all your support.PositiveResponsiveness, Quality, Professionalism, Value

I've worked with Russell Property in a professional capacity as a joint agent on a successful sale and in a personal capacity when my wife and I bought our new house from them recently. I can't recommend them enough to be honest, Doug, Vanessa and Josh were always on hand to answer questions, meet us at the property with various different trades and helped us out with some essential comms with the existing vendor which has made our life so much easier since owning the house so thank you all for helping us buy our dream house.....or what will become our dream house!!! Would highly recommendPositiveResponsiveness, Quality, Professionalism

Russell Property have been very professional and helpful whilst purchasing my first home. Specifically, Doug was great for the viewings - honest, professional and not trying to give you the hard sale which always helps. Post offer Vanessa has been extremely helpful and has gone above and beyond in trying to get answers for questions that I had. I would highly recommend Russell Property.PositiveProfessionalism

Russell Property Bishops Stortford have been fantastic from start to finish, very flexible when viewing the property, arranging two visits for me, kept me informed on the bidding process, and kept me up to date when our offer was accepted. Vanessa was very attentive to my calls and emails and always kept me informed of everything her side. She helped with the exchange of contracts and went above and beyond, even helping on her day off. I would highly recommend Russell Property to anyone thinking of purchasing a property in Bishops Stortford.PositiveResponsiveness, Professionalism

Very impressed with the service and professionalism at Russell Property. We fell in love with our new home from the moment we stepped foot in it and the guys at Russell, particularly Josh, helped us to make it happen, even though ours wasn’t even on the market at that stage. Once our offer was accepted Vanessa became our point of contact and she was fantastic. Helping us to overcome many hurdles and going above and beyond to help us complete on our sale and purchase in particularly difficult circumstances. A big thank you from us to Tom, Doug, Adeline, Josh and Vanessa for all your help throughout. We would definitely use Russell again and would recommend.PositiveResponsiveness, Quality, Professionalism