On Mullucks Relationship with Contractors: Sunshine Cleaning were the ONLY company Mullucks gave us a quote from before being presented with a high end of tenancy cleaning bill. This quote was £420 (incl carpets) to clean a small flat. A cleaner that David Lee uses quoted £250 (excl carpets). When I complained about the very high Sunshine Cleaning price, Mullucks did not get another quote from another company, instead, they got the landlord to pay half. On Mullucks Integrity: Joan Bull, the manager, hid information from the landlord. She made it clear to me that she managed the rental and she made decisions for the landlord. On Mullucks Efficiency: There were times when we had a stream of contractors at in our flat. Contractors often came for the most trivial of reasons. I assumed at the time that The landlord picked up the cost of those "repairs" and Mullucks picked up a commission. On Mullucks Openness: My landlord liked to be hands on but I had the impression that contractors had been informed by Mullucks not to speak to landlords directly. The Mullucks office staff do not have the skills or knowledge to communicate maintenance issues. The extra level of indirection leads to botched jobs, and therefore, extra expenses. I had the impression that one motivation for the large number of contractor visits could be the commission Mullucks receive for each visit. Those visits are disruptive to the tenants and very expensive to the landlord. When I asked if a motivation for all the contractor visits was the commission that Mullucks earn, Joan Bull informed me they "will be taking advice on your comments made against mullucks" (I took this as a threat in an email from them 18th May 2017) On Mullucks Flexibility: When Mullucks want your business, they are flexible. When you are signed (trapped) they become rigid and inflexible. Would I recommend Mullucks Wells? Of course not. I would not trust the current staff to manage my property. Indeed I am one of their "long term tenants" but being a "long term tenant" does not mean that I embrace Mullucks Wells involvement in the Letting process. I do not consider them to have been good for either the tenants or the landlords. A quick google search will give a list of good alternatives to Mullucks.
The Guild House, Water Lane, Bishops Stortford, Hertfordshire, CM23 2JZ, South East, UK, CM23
Website:
http://www.mullucks.co.uk/We provide a professional and personal service that is boosted by our extensive knowledge of the Bishop’s Stortford area. Whether you are looking for a family home or a cosy one-bedroom flat, our unmatched expertise means we are able to help you find the right property for your circumstances. Get in touch with our team today to take your next step in the property market. Our office is prominently located in Water Lane, close to the centre of the vibrant market town of Bishop’s Stortford. From here we successfully sell, let and manage residential and commercial property in Bishop’s Stortford and the surrounding area, to the south beyond Hertford and Harlow and up to Royston in the north. Our dedicated and highly experienced staff have unrivalled knowledge of the local area and its people and a reputation for professionalism and exceptional customer service. Our friendly teams are always available to offer expert advice and help with any property related matter and would be delighted to hear from you.
Associate Director
Associate Director
Senior Lettings Negotiator
Commercial Department Manager
Commercial Negotiator
Lettings Negotiator
No memberships information available
No marketing information available
No awards information available
No memberships information available
No marketing information available
No awards information available