DO NOT USE THESE, Good people untill a problem occurs, i rented a bungalow where the bathroom ceiling came down in a flood, the electric lights were hanging down. the letting agent woman turned up 2 .5 hours later and said it was habitable, its my job and it was a potentially lethal situation, i have an electricians report condemning the place as if the only shower was used it would be fatal, still the letting agent would not agree.i had to stay somewhere else at my cost as they did not want to help in anyway. moved out now and dont see why i should pay the rent for a place that was unfit to live in, they have deducted it from my rent. give these a very wide berth, and the Dunmow office is the worst. they will expect you to live in any situation and pay full rent, disgusting attitude to take. Freezer supplied by landlord broke in march, i moved out in november-it still had not been replaced 7 months with no freezer, they could not be bothered. still think the rent should be paid in full though, absolute rubbish