As a buyer - it has been and absolute pleasure to deal with Stephen Tew staff. They make buying and selling easy - which is very rare indeed ! Natalie is so polite and speedy on booking viewings and getting paperwork and other issues sorted extremely quickly and efficiently. Unlike many other agents, the staff don't suffer with people or property fatigue, they ensure they book, turn up at every viewing, each and every time with energy and enthusiasm. Their attitude towards the customer and property is beneficial to both seller and buyer. I've had viewings with both David and Chris and they genuinely looked pleased to see me on each occasion even though I had been to see a number of properties with them. They don't sulk or look fed up if you decide what you viewed is not for you as I have experienced with other agents. David the Sales and Marketing Manager demonstrated great resilience and knowledge and made it his mission to understand what I wanted and helpfully offered up similar properties he knew were on the books. Chris took me to round a property which is in need of updating , he ensured he had in-depth knowledge of the property prior to the viewing. He was very positive in his outlook, listened to my expectations and came up with some excellent ideas on how to modernise it and didn't rush me round it. He was such a good listener as well. In fact so much so - I decided to buy it.! Today, David (as mentioned above) conducted and completed the negotiations so skilfully - considering parties were a long way apart on price at the outset. He ensured the transaction agreement was done and dusted within 2 hours (including lunchtime) without a ridiculous toing and froing scenario, resulting in both seller and buyer delighted with the outcome. In conclusion, all the staff are exceptionally professional, pleasant and polite - you just can't fault them. They are a credit to themselves and the business.. . Stephen Tew has also had the foresight to invest in some amazing technology which apart from the usual website tracks viewings and offers made too -but don't worry because if all you had was a pen and paper be in no doubt - they would help you !