I went here at a bad time in my life as I needed to was made to feel looked down on the dark haired plump lady made me feel judged b4 I even spoke I ask if they had any flats they could recommend to me was told no as I have a dog 2 days later that same week I found a flat online that accepts dogs went to view n one of the other women who was there that day from the same office showed up to show me around I felt like saying I thought u had no flats available for me this made me feel like as I had left that day they had just thrown my application forms in the bin not nice women at all need to go on a customer service course it's not like I was dressed scruffy or anything but I wasn't wearing makeup MAYBE THAT WAS WHY as u can tell by just looking at some of then u u can tell they love there makeup lol