So for some reason my previous review isn't showing, luckily i have several emails and want to make sure people aren't being ripped off. what the manager of this branch cant seem to grasp is that unfortunately for him his staff have not been acting professionally. when one of your agents tells me face to face that a property has been taken off of the market because it failed its survey don't tell me that its never had a survey before. and then when your staff are calling asking for feedback from a viewing and they get told "I'll do you one better id like to make offer of xyandz" Is your agent then responding with "well i still think you could get springfield" even though somebody had already made a higher offer on the previous property so we were told that she'd lost the property as a result.... did the higher offer not exist? why are your reps still pushing for the sale of a house thats already under offer? surely thats bad business practice to actively try to gazump people. why when these properties have accepted an offer are your agents still hosting viewings? and why are you accepting an offer on a property and then proceeding to fail to report that back to the seller? you've now put a property back on the market for higher than the agreed price even though it's failed its survey in 13 separate areas just last week, are you simply out to waste peoples time or are you more interested in selling properties thats aren't fit for use. a roof replacement and render replacement would cost upwards of £15,0000 so dropping the price by 5k is insulting, wouldn't you agree? asking me to remove my review because i'm not a direct customer is insane, a review is based on a persons experience, i have had my mother in law on the phone nearly daily in tears because she's been messed out by you so much and now she's hundreds of pounds out of pocket paying for a survey on property that you knew was going to come back failed. that is my experience, all of this is based on MY experience with your company.