Dear Zoe, Thank you for your review. I have to say that I find this very hard to believe and would go as far as saying it is not true. If you were going to be late for the viewing then I would suggest you call ahead and let us know you are going to be late and then we can inform you if we are able to wait for you. It is common courtesy and polite to let someone know if you are going to be late. We have very busy diaries and cannot call every applicant to see if they are going to be late. We always wait at least ten minutes after the allotted time but as I say most be have the courtesy of calling to let us know they will be late. Thanks