I have recently moved into a Bournemouth Martin&Co property and I am absolutely thrilled. I have had such a bad experience with other agents previously and was starting to lose hope, but then I found these guys! Firstly, i'd like to mention Daniel who showed me the first viewings and dealt with the referencing ect... I must have sent hundreds of different questions and he never got fed up and answered everything in detail. I was re-assured throughout the referencing and kept informed - which made me feel at ease. Secondly, after the referencing was completed I was ready to collect keys and get the ball rolling - this is when I met Monica. She has been my main port of call and has been dealing with me pestering her constantly via email (Sorry). She dealt with the deposit/rent ect and this all went through really quickly and easily. She has been so friendly and I feel like I can approach her about anything! Everytime I email, it has always been responded to within 24 hours - the communication is amazing! Last, but no means least - David (Property Manager). He unexpectedly called me on the date I moved in and introduced himself and that he would be managing the property - which I thought was very kind and professional. I'd usually not been introduced to people, until there was a problem! After being in the flat for a while I started to notice minor problems, therefore I contacted David and reported them (bombarding him with messages/emails - Sorry). My problem was reported early morning and the contractor had been out and resolved/fixed the issue by the end of the day!! I am so happy and confident in the service going forward. I would highly recommend Martin&Co to anyone and this has been the best dealing I have had with any lettings agents. This experience has completely changed my view on renting from an agent and I am totally relaxed/excited to have a long tenancy ahead with Martin&Co. Thank you to you all :)