Giving 1 star rating because 0 isn't an option.. 1 is being too generous... I will never recommend this company to sell a property with. As a first time seller, we would have expected the right advice to be provided when selling a property. We had only hired whitegates, as we purchased the same property with them so they already had the previous history. We had Whitegates come to our property for a valuation. It felt as if we were in control as it seemed like, the price we wanted, would be in our hands. Nothing was realistic. We did state that we wanted a faster sale (Like anyone would) and was offered to put our beautifully presented property on auction. This option should never had been presented to us in the first instance. We had contacted 5+ local estate agents while the property was on market, and they all stated that our property was not an auction property. After this huge mistake of signing the contract, I am now stuck for weeks ahead before I can do anything. Whitegates had 'booked' many viewings in for our property, 6 of what we know, but we were told there were a total of 9.. where only 1 customer had physically attended the property, 1 attended viewing in a total amount of 16 calender days.. to note, there was another property on the same street as ours, which was marketed 1 day prior to ours and had 10+ offers within 2-3 days and was SSTC within 5 business days (different estate agents). That property went over asking price, and since then I was told that for ours 'It wasn't too bad'. What a shambles. Now I understand that when a company like whitegates tries to offer you an auction route of selling a property, they let their partner agent do all the hard work, while Whitegates sit back and relax and take 50% of the profits IF the property sells, doesnt matter to them how long it takes.. Would not recommend.