Worst service ever .. this is the second year we have used you to rent our property. The first year was excellent hence why we agreed to use you again. But from the off set I feel I have done is chase the team to be then passed from pillar to post. We specially advised that we wanted to be present to all viewing. Sending a text message at 10pm on a Sunday evening to advise a viewing at 9am the next day is not acceptable. The previous tenant asked for a 6 month extension we immediately paid the £90 fee you asked for (for what may I ask) we chased the tenant and asked then to sign the document which in the end they didn't sign and moved out 30 days later! You have secured a tenant for us and I am still waiting for the deposit and first months rent I was advised 6 days ago that this would take 3 to 5 working days. I called on Friday to be told that that funds would be in my account by close of business on Friday. Its now Monday no funds. No communication either! Such a shame as we had great service the first year we used them.