Dear Prabha, I have reviewed your file and can see that you rented a managed property through us for only six months. During that time you reported to us, three repairs. The shower head was leaking, the fan in kitchen stopped working and a light was not working even when you changed the bulb. All the repairs were completed in a timely manner. We conducted a mid-term inspection where everything appeared to be in order and you had no concerns. When you vacated we instructed an independent inventory clerk to inspect the property and provide a report that compared the condition of the property to when you moved in. The report was sent to you and the Landlord. The property required cleaning (£48.00 Cleaning Invoice) and damage had been caused with scratches to the work surface in the Kitchen and a small burn mark to the carpet in the Lounge, for which we proposed modest compensation. (£25.00 in total) You agreed to these deductions of £73.00 in total and we returned the remainder of the bond to you in the amount of £602.00. You vacated the property on the 11th of the month and the funds were transferred to your account on the 18th, all within a week. I have to say, that if we have not provided the right service, we hold our hands up apologise and do what we can to put things right or make amends as best we can. In this instance however I have to say, I simply disagree with you. I feel that your ONE star rating it totally unjustified and unreasonable. That having been said I have to give you a FIVE Star rating, as I have no complaints about the manner in which you conducted your tenancy. I wish you all the best for the future. Regards Ian