From the very start, I noticed a consistent lack of professionalism at this branch. Communication between team members is poor, and scheduling appointments seems to be a major issue. In a way, their consistency in being unreliable at least lets you know what to expect from the get-go! Working with them felt like dealing with a group of unmotivated summer camp dropouts who had no real interest in their roles—only in making life difficult for others when things didn’t go their way. For example, I tried to arrange an initial viewing - (by a non-subordinate - hint hint). That never happened because the person responsible took the day off and failed to delegate the task to a colleague even though I stressed the urgency and that I was travelling 4 hours. When I needed to schedule a second viewing/inspection, to help the branch - I proactively booked a date and time well in advance to avoid any confusion. Yet, even with that, two people couldn’t manage to coordinate it. Their response - “can you do 2 days prior to my suggested date”?!? Er..I would have chosen one of those dates if I could have done it right??? And I never received a written confirmation (email/sms) - I was told that they do not send out email or SMS confirmation….hmmmm..starting to think this branch belongs in the Jurassic era! The biggest disappointment, however, was the Sales Manager. You’d expect leadership to set the standard, but instead, reinforced the team’s sloppy work ethic. A member of staff kept telling me that she was just trying to do her job...and my response was "Don’t just do your job - do it BETTER!" If possible, I highly recommend trying another branch that services the same area. Their so-called accolades of being helpful and professional were nowhere near the mark. Good luck to future customers—hopefully, this review prompts the staff to step up and provide not just a service but BETTER service (baby steps)… if they’re capable of it. On a good note however, I got out of dealing with them unscathed! :-). Oh... Honourable mention to Gareth for showing me around a property and being welcoming - and that one star is for him - the one good apple!