Hi Lina, I’m not sure why we deserve TWO stars, have we upset you in some way? I can see that you are a tenant of ours in one of our managed properties and moved in on the 26th November 2016. Unfortunately at that time you did not meet our referencing criteria, but we agreed that you could pay the rent in advance for the 1st six months of the initial tenancy. In May of this year we discussed a renewal with you and agreed that the rent could be paid monthly. The only thing the Landlord wanted was proof that both you and your partner were working. We requested copy payslips which you duly provided and the renewal proceeded for a 12 month period up to 25th May 2018. This was when I think you posted your review so was there some part of that process you were not happy with? Looking at our job file it appears that we have had to attend to a leak to the boiler and change a post box lock. However I also note the washer/dryer has been a problem, with the dryer part not working twice in January and February of this year, for which we arranged repairs. When you reported a 3rd problem in July we advised the landlord to replace the machine, with a new one for you. We sourced an integrated washer/dryer arranged collection, delivery and installation and removed the old appliance. From the notes it appears that that was all done in about a week. Reported on the 17th and the guarantee was registered on the 26th July 2017. We have conducted two property inspections since you moved in, both of which have had a positive response and we wrote to thank you for looking after the property. The notes give me an overview, but if I have missed something then please do get in touch with me directly as I’m concerned that if have missed something to where you feel we are only worthy of two stars. Regards Ian ian.hind@whitegates.co.uk