Absolutely terrible, I had to

Absolutely terrible, I had to constantly chase them up to get them to do anything at many points throughout the process of even making the application, for them to consistently ignore me and make the repeatedly used excuse of the employee handling your application has been off for the past few days. Then once the application came back from the separate agency handling background and credit checks, they never even bothered to contact us to let us know it was successful, I had to call in two weeks after we submitted the application, for them to again make the aforementioned excuse, promise contact that day, for me to, again, have to contact them the following day. The icing on the now likely moldy cake was the employee handling our application blaming the separate company for not delivering the the report until that day, when I had confirmation of the returned report the day before, by a receptionist. I implore landlords of Bradford, please avoid this company, they charge your tenants at every possible opportunity and delay how long your property is off the market through sheer incompetency. I cannot speak for Whitegates as a whole, but this branch seems to treat customers like numbers in a bingo machine, maybe you'll get lucky and have your application dealt with today.