Gave this branch my property to let, after weeks of no joy in leasing out, they recommended repairing damaged fence, clearing out old damaged furniture in the property, clean up & tidy up of property, they advised this would cost me but would help in getting the property leased as would be more attractive to potential tenants, I agreed advising any furniture stored in garage be left alone as it was stored for if future tenants required it etc. The works were carried out but still property was not leased, I manage to find potential tenant myself so went to their branch to have my keys return and withdraw their service for lease. They advised before return the key I must pay for the works carried out by their contractor, I made the payment and was given the keys. Upon inspecting my property the outdoors were cleaned up with fence repaired but indoor old furniture was still there, the garage had been fully cleared out, this included good nick valuable items which had to be replaced for future tenants. Following this I started to receive letters from the estate agency claiming I still owed payment, I called them to clear up but got challenged they claimed no record of me making payment, this followed regular letters with threats of legal action. Total incompetent staff as they advised when collecting keys their policy is not to return keys to landlords until any outstanding balances are cleared up hence payment being made to them plus left me out of pocket yet cheeky b@@@#$%! Tried harassing me for more money.NegativeQuality, Professionalism, Value