Terrible attitude permeating from the top down. If you want professionalism and understanding, avoid like the plague. Firstly, some staff are rude and have a habit of interrupting and, when you finally convey your message, it is ignored or misconstrued. This appears to be done to avoid you actually conveying your request across correctly and in a manner that would result in the satisfaction of all parties (see below). Secondly, any enquiry that is not a repair request (see later) is often ignored, with no reply or contact in relation to the matter. When challenged on this absolutely no acknowledgement of failure or acceptance of responsibility is taken. Be prepared to have to explain yourself at least three times. Thirdly, when there is a fault in the property, blame is entirely put on yourself (even when common sense and logic would dictate that the opposite were true), causing difficulties in home life and routine. Lastly, not a single person seems to be capable of comprehending the facts you lay out before them - you may have to repeat yourself several times. While I would like to say this is intentional to avoid taking any responsibility whatsoever I cannot say this is the case for certain. If you want a professional, helpful attitude, look elsewhere. If you're into masochism and you don't mind being treated like a doormat, go with these guys.