Dear Wojciech, I’m a little disappointed with your review of us on Google. I appreciate that you was a Tenant with us for almost 4 years. During which time we charged for two renewals at £50 + vat each, which I believe is cheaper than the vast majority of Agents costs locally. In relation to moving out, we make no charge whatsoever, hence I’m not sure on what evidence you base your statement “Also one of the most expensive estate agents” We do have a duty of care to both you and the Landlord and from the file I can see we arranged an Independent Check-Out Clerk to visit the property within 24 hours of you leaving. We then organized works chased contractors and invoices and made a proposal to both you and the Landlord within a week. The Landlord did dispute the proposal on the basis, as I understand it, in part, that you have removed two blinds from the property. This we attempted to negotiate, in good faith, with both parties, with no financial gain to us. The Landlord is said he paid over £1,000 for the blinds, we quite rightly pointed out the age wear and tear and that the vast majority of the vertical blinds remained in situ. We were in the middle used our best endeavours to try to find common ground and a fair solution for both you as the Tenant and our client the Landlord. It is often seen as ‘We’ as the agent are attempting to ‘Charge’ tenants, but that is simply untrue or misunderstood. I repeat we have no financial benefit to any proposed deductions, we simply try to mediate between two parties with in this case differing views. We attempt to reach a resolution with empathy and with a little flexibility on both sides we generally do. In the event that we can’t achieve this then the matter can be referred for independent arbitration via the TDS. I’m please to say we did eventually achieve this with a deduction from your bond totalling £125.00 to cover the cost of cleaning, repairing the bath panel as well as the missing blinds. You agreed to this and £525.00 was returned to you. All in all, I think we have been fair to both parties and in honesty I do believe your review is unfair and does not give a true reflection of events. May I however, in closing genuinely wish you all the best for the future. Regards Ian