Very disappointed with service from letting team. Signed the agreement for cjholes letting to take over my house in bradley Stoke on 4th September. Long term tenants in property. Tenancy agreement required renewing 5th November. Details of deposit had to be obtained from another agent and tenant had to come into office. Tenant took a while to respond to email, I had warned them of this and given mobile numbers, plus quite a lot of supportive information. By 18th November no deposit obtained, but tenant turned up, without obtaining an appointment, was told they were far too busy to see him without an appointment and tenancy agreement not ready as deposit not obtained. Tenant eager to pay his rental, texted me saying cjholes couldn’t take rent. He paid me directly. I rang cjholes and after 2 attempts spoke to Karen. She was extremely abrasive and highly defensive, also too busy to speak to tenant or me. This was more than 8 weeks from signing up. I expressed my amazement at this state of affairs. Still no deposit, so no tenancy agreement after 8 weeks. On the Monday I received an email saying that they would be unable to manage my property due to the difficulties they were encountering. This left me in a position of tenants with no contract, tenants not knowing who or how to pay rent and me left high and dry, Having been a landlord of multiple properties for many years, I could not recommend this estate agent to any landlord. I have since gone elsewhere and the new agent couldn’t understand why there was a problem and considered that it was part of their job as letting agents.