We contemplated going through legal means to obtain more costs, but instead of spending more money, we decided to give a review and let the courts of public opinion have their say. To begin, we found an apartment with this agency. At first, it was brilliant. Big, spacious, well located. It looked old and needed work, but what other old flat doesn't in the UK? My partner and I decided to go for it. And then, after we signed our agreement, paid our deposit/rent, the issues started to pop up. We moved in and the next day - scaffolding went up around our flat. Now, we understand that building works need to be carried out. but why we weren't informed prior to signing the tenancy agreement and submitting our financial part. It is very unprofessional of an agency not to disclose all information related to the flat when you have new tenants moving in. We spoke with this agency and they explained, "well, we just didn't know." How does an agency not know exactly what is going on with their inventory of flats? It is more than likely that monetary gain is more important than actually disclosing information to new tenants. This is the first failure of the agency. The following days - the power went off. To their credit, they sent an electrician out the same day. This person decided the flat needed a new EICR test, as the wiring in the flat could be considered dangerous/hazardous. They went ahead and scheduled a new EICR test the following week. In the meantime, we could not use 3 sockets in that flat, nor the heater in the living room. Then - the oven didn't work. Again, to their credit, the electrician came back out the next day and discerned that the oven is the faulty piece of equipment , but also found out that the stove top is not meant to plugged into the socket that it was due to safety regulations. It even stated, "do not fit into plug", on the actual cable! but was still done. He said, do not use all four burners, or it could most likely trip the electric board again or be potentially hazardous. so now, the oven has to go. Failure number 2 of the agency. The agency confirmed that they were trying to get a new oven, but nothing was set in stone for us. They didn't communicate well. however, to their credit again, they were able to get a new oven in the next week. but then, the EICR test day came. The electrician gave the flat a 90% unsatisfactory rate. He also checked the electrical resistance in each socket of the flat, checked all of the wiring, and basically went around to determine what needed to be fixed. As he was showing me what was wrong with the flat, many new things popped up, 1) there were some sockets on a such a dangerous level that they could have electrocuted us and/or caused a fire (in the most extreme case). 2) we could no longer use any heaters in the flat, as they weren't wired properly and potentially hazardous. 3) the cable running from the shower to the electrical board was deemed too small and if we ran the shower longer by accident, it could start a fire. Failure number 3! Considering all of this, at this point, the agency failed us a new tenants. They obviously did not do their jobs properly. They didn't make sure the flat was ready for new tenants or SAFE at all! The flat was dangerous. We were allowed to move in and we shouldn't have been. They subsequently agreed to "let" us move out, without any fight. They knew they were in the wrong and were just trying to save face. We were given our rent and deposit back but should have been given more due to financial costs we incurred due to their mistakes! If you come across this agency, please make sure you ask all of the right questions because they will take your money and let you move into an unsafe flat. Thanks for reading and I hope that the agency changes for the better to ensure safety regulations are met for each flat and their respective tenants.