Very very poor team . The team here is rude and not helpful at all specially the property management team . Sydney specifically has been mean and rude in conversation and doesn’t listen . I was handed over wrong keys . For that I had to pay £36 for 30 min extra wait time to get the right keys . Also I was just given 1 set of key when I asked for another I was told you have to get it made on your own . Infact reasoning given was you live alone why do you need spare keys . If you are locked out yiu can’t access the apartment . What if I loose 1 keys . I want to keep 1 set outside the apartment hidden ofcourse I wouldn’t tell her where I am keeping them . Sydney’s reasoning is we don’t provide spare keys to keep back up with friends or families . Pan london and surrey I have movers in 4 different apartments everywhere I was given 2 set always. She is the worst person I have ever spoken to and not helpful in sorting issues at all infact she flares it up Overall staff is not helpful and keeps passing to each other and communication amongst them is poor Also the inventory wasn’t checked properly . The meter readings were not done . The oven is still dirty and smelly and so is the washing machine . The plug points not working . Heating not working . I have just moved to Brighton and already so stressed with all the behaviour of the staff and poorly maintained property . It’s sad to see people are so poor in behaviour here .