Thank you for your review. We are sorry to hear you are so disappointed with the service you have received from Mishon Mackay. We have looked into the property record and spoken to your husband, we are pleased to learn that the boiler is now fixed. The Landlord has a Homecare policy and a part was required which caused the delay, this was completely out of our control, but we are delighted this is now resolved. I can also see that the landlord has signed off extensive work with the garden, however, we are governed by the contractor’s workload as to when he is able to start this work. We understand you are keen to have this resolved and although taking longer than you would hope, we can assure you both Mishon Mackay and the Landlord are committed to ensuring you and your family have full enjoyment of the property. Thank you for your patience so far and should you wish to discuss this matter further, please contact our Lettings Director, Jordan Mackay, on 01273 606076 (option 2).