Hi Michela Thank you for taking the time to review the service you have received from Mishon Mackay. We are very sorry you feel you haven’t received the level service we always endeavour to provide. I have been able to review the file and the communication had, and I can see there was some confusion in relation to a tenancy swap we assisted you with; although I can see everything was explained and agreed. I am aware further communication is required between yourself and the existing tenant re funds due. All responses appear to have been sent if not the same day, the following, so although I know it was a stressful time for you, I am satisfied the matter was dealt with professionalism and in a timely manner to help resolve the situation all whilst ensuring the best outcome was received to you both. Please do let me know if there is anything else you need me to look into for you. Regards Steve