A good experience. Dee in particular was helpful and responsive to any queries I had regarding my flat purchase. She was immediately familiar with the details of my case which gave a really personal touch. Many thanks, Dee.

We would definitely recommend Mishon Mackay Brighton for selling and buying. George managed to rescue our sale after shocking failings by Lextons Hove, who agreed to hand it over admitting their horrendous behaviour. George also held a long chain together and got our buy to go through as well. Unlike Lextons, with Mishon Mackay there was always someone in the office, answering the phone, email, and willing to give keys and answer questions. We would definitely use George and MM again.

Very helpful and patient

Estate agents forget that a buyer may one day become a seller. Unfortunately, for Mishon Mackay if they were the only estate agent available in the area I would simply choose not to sell my property. If I can sum up my experience in one word it would be disorganised. Mixed up viewings timings on more than one occasion, arrived late on more than one occasion, used the excuse of the seller's occupation for a serious delays in the conveyancing process on more than one occasion and became unpleasant over the phone one more than one occasion. The experience with Mishon Mackay made me realise why people do not trust estate agents. It got to the point where I needed them to put everything in writing over email and refused to pick up the phone to them. I wanted to pull out of my purchase at least 5 times and it if it wasn't for their constant false reassurances by them I would have. On completion, I did not receive all the keys and the seller had left a large item in the property even though exchange was 4 weeks prior. Buying your first home should be exciting and all the joy and happiness I had was lost whilst buying a property from Mishon Mackay.

Didn't respond to my enquiry about virtual viewings because they don't do them and didn't see it worth telling me. It would have been nice to have them tell me this themselves rather than have to chase it up myself

I have had a bad experience with Mishon Mackay in Brighton: they failed to refund a holding deposit without completing a letting agreement for a reason beyond the client's control. I won't recommend them to a first-time renter. They have a faulty and inconsiderate letting agreement.