Probably one of the worst estate agents I’ve encountered. I unfortunately had to buy my house through CJ Hole. Their communication is poor, often taking days to reply to an email. Most calls go through to a call centre and no one will call you back or even acknowledge that you’ve called. Which makes things very difficult on the day of completion and you need to collect the keys! It seemed difficult conversations were avoided and kept via email. I found the staff generally very rude and inexperienced. One member of staff told me I was ‘being silly’ for not selling my house through them and was very pushy. Another asked me whether I write my emails via Chat GPT because they were ‘weirdly worded’. I found they lacked any skill in building relationships between me and the seller, actually the complete opposite. I ended up speaking with the seller directly to get issues resolved as CJ Hole were creating issues between us. CJ Hole relisted the property I was buying without telling me first (I received the news via email and no one had the decency to ring me to discuss this). This was reactive to a survey I had done and I had requested a reduction in price. The seller told me that CJ Hole had suggested him to do this however CJ Hole deny this. I had friends call up and enquire about the property, they were telling them that the buyers of the property I was selling had pulled out and that is why it was relisted, which was a lie. They also failed to mention the issues from the survey. The amount of stress they caused me was unbelievable. I nearly lost the buyers to my property because of the delay they caused and I was looking expensive rentals because I didn’t want to lose my buyers. And the worry of losing the money I’ve put into solicitors fees etc. I did raise concerns with a manager who did apologise for staff comments but that doesn’t undo the experience. I would not give any money or time to this company. They will lie to you and cause you unnecessary stress. They are unprofessional and inexperienced which shows in all their interactions. Not surprisingly most people I have met along the way also don’t have a good word to say about CJ Hole. Avoid this company!!