Sadly, I had a really terrible experience trying to rent a house through Northwood. First when I looked around the house, I was shown around by two people from Northwood, who told me that as the first person viewing the house, it was very likely that if I put in an offer by calling the office as soon as the viewing was over, I would get the place. I was told specifically there was no need to send an email. So I did just this and called the Northwood office and registered my interest in renting the property. I was met with a friendly "yes, that's fine. I'll register your interest with the landlord and get back to you." I asked whether I should send an email to back up the offer and provide some evidence, but the agent said "there was no need." I received a missed call later that day from Northwood at 4pm, but when I returned the call 15 minutes later I was told that the colleague looking after the property had finished for the day, and to ring back tomorrow. When I rung back at 10am the following day, I was told that the landlord had gone with someone else. When I asked why, the agent said that "it's because the landlord received a nice email from a more suitable couple." When I stated that we were the first to submit interest (as was confirmed the previous day) and I was told twice, explicitly, that sending an email wasn't necessary, the agent just said "sorry, the landlord has chosen to go with someone else." Overall, this was an incredibly frustrating experience that not only showed me that these estate agents aren't professional, they're perhaps incompetent too. Wouldn't recommend.