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Northwood - Bristol

A selection of reviews/testimonials by highest rating
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1.00 /5

Sadly, I had a really terrible experience trying to rent a house through Northwood. First when I looked around the house, I was shown around by two people from Northwood, who told me that as the first person viewing the house, it was very likely that if I put in an offer by calling the office as soon as the viewing was over, I would get the place. I was told specifically there was no need to send an email. So I did just this and called the Northwood office and registered my interest in renting the property. I was met with a friendly "yes, that's fine. I'll register your interest with the landlord and get back to you." I asked whether I should send an email to back up the offer and provide some evidence, but the agent said "there was no need." I received a missed call later that day from Northwood at 4pm, but when I returned the call 15 minutes later I was told that the colleague looking after the property had finished for the day, and to ring back tomorrow. When I rung back at 10am the following day, I was told that the landlord had gone with someone else. When I asked why, the agent said that "it's because the landlord received a nice email from a more suitable couple." When I stated that we were the first to submit interest (as was confirmed the previous day) and I was told twice, explicitly, that sending an email wasn't necessary, the agent just said "sorry, the landlord has chosen to go with someone else." Overall, this was an incredibly frustrating experience that not only showed me that these estate agents aren't professional, they're perhaps incompetent too. Wouldn't recommend.

Reply from agent

Hi Charlie, We are sorry to hear of your disappointment with our service. We do not work on a ‘First come – First served’ bases and apologise for any confusion caused when you applied for this property. Please be assured every interested party was presented to the landlord.

Contact details
Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

271 North Street, Bristol, BS3 1JN, UK

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Looking to sell or let your Bristol home? Our friendly team of experts is here to guide you through the process from valuation to marketing, delivering award-winning service to help you get the most out of your property. Our office of letting and estate agents in Bristol offers a wide range of services including Residential Sales & Lettings, Property Management, and our unique Northwood Guaranteed Rent service

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