We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Northwood - Bristol

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

A bunch of idiots! Twice in a month breached the contract entering the property without notice (“sorry miscommunication of our team”) and giving the key to a builder that entered the property without letting me know and trashed the flat(“sorry we forgot to let you know”). Once they called to double check if I paid the rent when for the past 8 years I’m paying direct debit so money goes out automatically (“sorry mistake from our end”), another time they tried to bill me 50£ fees coz agent didn’t manage to gain access to the property for inspection (“sorry keyfob didn’t work so need to pay a fee for the agent to come again”) I was at home waiting for them and I’m pretty sure the agent went to the wrong address or had wrong set of keys as the next time the keyfob was working fine! And I could go on... What services are we talking about? Since signing the contract in 2010 I only heard from you every 6 months for the inspections ( I don’t even know if you are coming for those inspections coz you don’t bother to leave a note or to let me know that an agent visited the property!). Every single year after the contract expires it’s me that I have to call to request a new contract. In 8 years I called twice. Once requesting a plumber as after coming back from a holiday there was mess coming out from the toilet and your response was “ put some towels on the floor”! and the second time when the heating stopped working in winter and your response was “ buy electric heating”. In 8 years no one carried out any maintenance in the flat whatsoever and I never complained about that. On one occasion one of your agent came for inspection with a trainee and started to pick on the furniture “ oh there is a chip on the washing machine! “ The washing machine is mine as the rest of the furniture, the flat was rented out unfurnished! I mean...c’mon! If anyone is reading this comments please note that there was no meeting so they are lying about this as well.

Reply from agent

We are very disappointed that after 8 years as a tenant you have felt it necessary to leave a negative review about the service you have been receiving from our business. We pride ourselves on the high level of customer service that we provide. You clearly feel you have not been in receipt of this and we are genuinely sorry that you feel that is the case. As you are aware after our meeting, we are investigating all of the issues that you have raised.

Contact details
Opening hours
Monday-Friday: 09:30 - 17:30 Saturday: 09:30 - 12:00
Address

271 North Street, Bristol, BS3 1JN, UK

About

Looking to sell or let your Bristol home? Our friendly team of experts is here to guide you through the process from valuation to marketing, delivering award-winning service to help you get the most out of your property. Our office of letting and estate agents in Bristol offers a wide range of services including Residential Sales & Lettings, Property Management, and our unique Northwood Guaranteed Rent service

Our team

Bristol Office

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available