Please landlords if you care at all about your tenants do not use Northwood's guaranteed rent scheme. It gives them total power to evict tenants and find new ones every time the fixed term contract ends as then they get a new set of agency fees. Surely you want tenants who will make your house a home and treat it well rather than new people coming in every six months and ruining the place. We moved in to a guaranteed let property and when we arrived Northwood had left all of the carpets soaking wet so that the whole property smelled bad. There were no exctractor fans anywhere so the property was very damp. Holes in the walls where vents should have been led to mice which Northwood refused to deal with even though pest control was stated as their responsibility in the contract. After a year in the property 2 housemates wanted to move out and the remaining 2 found people to replace them. Northwood were going to charge £600 to update the contract with the new names. When I simply asked for a breakdown of what this was paying for (I work in housing so I know that this would be a 5 minute job) they began to reel off made up fees while speaking in a baby voice. I asked to speak to a manager as I was so upset at this point, at which point Northwood hung up on me before calling back five minutes later to state that the landlord required the property back as he was not happy with the state of the property during the last inspection. Unbeknownst to Northwood we had the landlord's phone number as he had stopped by unannounced. We rang him and he was on holiday in Spain, had never seen the results of any inspection and had no idea we were being evicted. After all this Northwood tried to take £1000 from our deposit for a professional clean of the house even though we had left it cleaner than we found it and the contract did not require a professional cleaning service. Luckily I had taken photos of the house before and after and could prove they were lying so we were successful in getting the full deposit back, but only after we went to the deposit protection service. This was the most degrading and cruel agency I have ever had the misfortune of encountering. They are both vindictive and money grabbing and do not care at all about basic human decency. In response to your response- I would not call forcefully evicting someone from their home a 'check out' - we were nearly left homeless by your appalling and abusive staff. Have you stopped charging £600 to change a name on a contract now? Most of your reviews are from landlords, who I'm sure are unaware of how awfully you treat your tenants.