Hi Adam and thank you for taking the time to write a review on our services to you as a buyer, we are just of course so sorry that we have left you feeling the way you are. Please be assured from start to finish our only goal was to see you purchase a new home. It was however an awful ending to the transaction, with you and three other parties all let down by one seller who decided not to move, heart-breaking for all concerned. I am sorry you feel we are in part to blame for this, in truth we truly blame the legal process, as if matters had not taken so long this outcome may have been avoided, but we feel we did our job very well by having all links in our chain ready to move within three months. Whilst we managed to overcome a number of hurdles along the way, including a vendor changing their purchase half way through, there was nothing we could do to stop the final seller pulling out on everyone, and believe us we tried. We had three properties in this chain, and if its any comfort to you, this chain falling through will see no charges from us to anyone involved. We understand you may not buy through us again due to the above, which is a shame, but equally we very much wish you every success in re-finding and above all a quick and smooth transaction next time around.