Good morning Joe Public. Obviously we are concerned to have read your recent review, therefore if you would be as kind to make direct contact so that we can look into the dealings of your sale further. We pride ourselves on running an approachable, committed and responsive team, so would be very grateful for your further information to ensure such an experience never happens again. There are two companies in Worthing using the Bacon name, so there is a possibility you did use a different firm, it would be great to clarify this. We can be contacted on 01903 524000 or via email at broadwater@baconandco.co.uk.