VERY DISAPPOINTING, UTTERLY UNPROFESSIONAL We had an appointment to view a flat in Bromley. We arrived a little early. After around 20 minutes no one showed so I called to find out what's going on. I got through first and spoke to an assistant and seemed to be hung up on. Tried again and eventually got through to the sales team. He told me that we were in the book as miscellaneous (no details), no contact number and just my name. He told me it looked as though they had forgot (or had no intention to show up) and gone to another appointment nowhere near my location. He said he would contact the agent and let me know. I was with my partner, her father and my young child. We waited there for almost an HOUR!!! To be fair to the sales member he apologized, however we did not get a call back and obviously decided to leave. To this day I have not heard back from them. No explanation and no apology. I don't know how their database works but I had contacted them a number of times regarding this flat and others and left my details so I can't see how they didn't have my phone number. Its utterly unprofessional and very disappointing. Unfortunately they are holding the keys (literally) and it may be unavoidable to deal with them in future which saddens me. But if possible I would avoid dealing with this agency.