Had an appointment booked as I had a flat to let. Your Move had my home phone and mobile contact numbers. Travelled 30 minutes to the flat and then waited. 15 minutes after the appointment time I phoned Your Move ,the call went to answer machine so I phoned again 10 minutes later and this time left a message. 20 minutes later I was phoned and told that the person I was due to meet had had an emergency. I sympathise if this was truly the case but surely someone should have checked his appointments diary and have contacted me. I have had to award one star in order to post this! We have chosen a different agent and will not trouble Your Move again.