I do not recommend this agency. I, my husband and one year old went for a viewing on Saturday 16th April, the person meant to show us the property did not show up. We proceeded to ask others at the sales suite- if the agency was there and they said they have not seen them. We waited for 40 minutes and continually called the agency and no one answered. Fast forward to today and we have been told the man was there and he waited for 15 minutes outside the property- so he was there, we were there and everyone else is somehow mistaken. Anyway no real apology or any resolution to the issue to ensure this doesn’t happen again if we were to try and view again, quite disappointed. Reply to your move: No Your Move Bromley you certainly was not there and one thing I really dislike is the constant lying. Number one, there is a sales suite so why wouldn’t you wait there if you were supposedly there. This was the first place we went and asked for the person we were meant to meet, both people said they had not seen anyone from Your Move the whole day and they also said this is not the first time this has happened to people coming to view with this particular individual. You are unable to give a real apology and ensure such a thing won’t happen again, and give excuses upon excuses. We would have been happy to come back and view as long as we had certainty this wouldn’t happen again- like a contact number (I’m not sure why you don’t distribute work mobiles but, that’s another conversation). My family have gone on countless viewing and we have never had an issue with someone not turning up- utterly ridiculous. I actually give them a -1 review now.