I had an awful time with this company regarding me leaving a property. I had many issues with my flatmate and was told via my landlords I should go through the tenancy agents (yourmove) to get back my deposit. All together with a security deposit ( totalling £1211). I have evidence of all the money I put in and was told by today- the 25th of March 2022 that I would be signed off ( by my flatmates consent ) from the tenancy and get the deposit I am owed back. Coming upto today I have been emailing and calling Matthew Coffey for the past few weeks to make sure everything was gine to go ahead as I paid my rent early and judt wanted to get out earlier. I have been ignored this whole time. Only text messaged i got where today to tell me that i should try and get the money back from my flatmate! Yourmove are aware of all my issues with my flatmate,of the police involvement and the want for me to leavw as soon as possible with the money i am owed. He tried to shrug all responsibility of the money I am owed back onto my flatmate ( as I went halves on our 2000 deposit and sent it through her he believed she owed it back to me!) Without this money I am looking at becoming homeless as this deposit money is going towards a new flat. Without it I have nowhere to live and will be signed off without any money going forward as my flatmate has tried to claim she owes me nothing ! I can't stay at the property as my flatmate and her friends have repeatedly threatened me and made my life very difficult since December last year. Yourmove are aware of the issues ans still believe I could somehow talk to this very difficult tenant /flatmate and try and get my money back ! I also do not know how she wasn't evicted for her behaviour! I WOULD NOT RECCOMMEND MATTHEW COFFEY OR YOURMOVE TO ANYONE WISHING TO BUY, LET. I WOULD NOT SUGGEST ASKING FOR ANY SERVICES EITHER. Sorry if any of the screenshots aren't in order. I showed many bankstatements, the timing and the amount. And he claims it is not enough proof now to show it was for the deposit! Even though it shows I sent it the same day my flatmate sends in the money together with her half- same account aswell! Also I have been told by my new letting agents I shouldn't of had to wait for her consent for my to leave! So I have spent over 2 months paying for rent in somewhere I couldn't have left months ago !