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Carnabys Independent Estate Agent

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A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
10.05.2016
A professional team

When it comes to buying or selling one's property, I, like many others I'm sure, approach it with dread. However, I now, thanks to Tina and her team, have a changed outlook, and for the better. Everything in the process of selling was made perfectly clear to me and although, on paper, my house sale was pretty straight forward, I was kept informed every step of the way. When snags did arise, as they always do, Tina and her colleagues always dealt with them promptly and professionally. Never once did I have to chase things myself. I also felt that Carnaby's always had my best interests at heart and I always felt they were on my side. I wouldn't hesitate in using Carnaby's again in the future, should the need arise, and/or recommend them to others.

Reply from agent

Hi Bob, many thanks for your kind review. It was a pleasure working with you & we wish you all the best in the future. Regards, James, Tina, Fi & Terry

5.00 /5
09.05.2016
First Class Letting Agents

Having endured a bad experience with another letting agent, we decided, following a recommendation, to give Carnabys our former family home to rent. All of the staff were friendly & courteous and they managed to secure a new tenant within just a few days. Although we did encounter some issues, nothing was too much for the team and they were quickly resolved. I would not hesitate to recommend their services to other landlords who are looking for a pro-active, professional & friendly agent to act on their behalf. Thank you to Terry, Fi and Tina for all of their efforts to date.

Reply from agent

Thank you very much for your kind review Frances. It has been a pleasure working with you to date & i'm glad that we were able to find your new tenants as quickly as we did. I hope this is the start of a long lasting relationship. Thanks again

5.00 /5
08.04.2016
Excellent service

Carnabys estate agents are an excellent team. James Potten the Sales Manager was exceptional. He worked really hard to bring the purchase to completion. I would recommend Carnabys to friends and family, and would certainly use them to sell or rent out a property in the future.

Reply from agent

Hi John, thank you very much for your kind review. We were delighted to help support your purchase & hope that you've started the development work already. Best Wishes. James

5.00 /5
16.02.2016
Carnabys made selling our property so easy!

We sold our property with Carnabys and as a first time seller had heard many stories of what a nightmare it can be, Selling with Carnabys was so easy! The staff were so friendly and helpful, no question was too much trouble and they were so proactive in their help even telling us some of the questions we should be asking to keep the process moving. They kept us in the loop at every stage and were realistic about timescales - I wouldn't sell with anyone else now!.

Reply from agent

Thank you very much for your kind review Faye. We were delighted to help you with your sale. If you ever need advice, we're only a phone call away. Best Wishes. James

5.00 /5
09.02.2016
First Class Independent Estate Agent

I recently sold my house in Burgess Hill and am so glad I chose the team at Carnabys to deal with such an important transaction. From the initial valuation, all the way through the sale to the final completion they were professional, helpful and nothing was too much trouble. Their communication was first class and I would have no hesitation in recommending them.

Reply from agent

Thank you very much for the kind review Vivienne, we're very grateful. It was a pleasure working with you. All the best

5.00 /5
05.02.2016
Exceptional Customer Service

I had the pleasure of working with Carnabys during the summer of 2015. They are a wonderfully friendly team who offer exceptional customer service. I was completely at ease in their hands. Highly recommended

Reply from agent

Thanks for the great review John, it was a pleasure working with you. I hope you're enjoying your new home.

4.00 /5
10.05.2016
My Carnabys experience

I thought the whole process was relatively straight forward, and the colleagues were very helpful. The only negative comment was that I was called nearly every day about the development and chasing people up. This became extremely tiresome with my full time job, when in fact there was not much I could do to hurry up the process. All aspects of the service were good and the people were very nice.

Reply from agent

Hi Tim, thanks very much for your kind review. It was a pleasure to assist you with your purchase. Sorry if you felt that there was too much contact, we simply wanted to ensure that the sales process was a smooth as possible. We hope you're happy in your new home, best of luck with the development work, keep in contact. Thanks again. James

1.00 /5
20.04.2018
Awful

The staff are unpleasant and unhelpful. I rented with them for 3 years. I encountered issues with the property which they were unhelpful with.. I ended up paying a lot towards the issues in the property myself until they finally brought a proper contractor in who found it was a building issue and it was finally sorted after about a year. and lots of my own money spent on something not my fault. Some of the staff were rude, patronising and condescending to me. All of the other agencies I have rented from have been much more pleasant and helpful than Carnaby's. I wouldn't recommend as a tenant..

Contact details

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Opening hours

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Address

1 Keymer Road, Burgess Hill, West Sussex, RH15 0AD, South East, UK, RH15

About

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Founded in 2001, Carnabys Independent Estate Agents are located in Burgess Hill. We specialise in sales, letting & property management in the town and all surrounding villages including Hassocks, Keymer & Wivelsfield. We pride ourselves on offering an unrivaled customer service, ensuring each client is kept fully appraised of their transaction from start to finish. If you're looking to instruct a local agent to act on your behalf, contact Carnabys for a free, no obligation property appraisal on 01444 245201.

Our team

James Potten

Terry Wilmot

Tina Mottram

Fiona Knight

Diane Wyatt

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