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Carnabys Independent Estate Agent

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A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
17.03.2017
Fantastic Service - Happy vendor!

I have been extremely impressed with James and the team at Carnabys who have not only sold my flat for me, but also managed it for me over the last couple of years whilst I was renting it out. I would highly recommend James or Carnabys to any friends or family who are looking to sell or rent a property, their commitment in helping and supporting me as a vendor and a landlord has been fantastic from start to finish, with clear and concise communication throughout. Thank you James and team at Carnabys.

Reply from agent

Hi Becky, huge thanks for your kind comments above, it was a pleasure working for you over the past few years. Best of luck in the future. James

5.00 /5
08.03.2017
Service which is friendly, and goes the extra mile

I have always had a good service with Carnabys. The team always goes the extra mile to help which has made all the difference. I would recommend Carnabys to friends and family.

Reply from agent

Morning Mark, many thanks for your kind review. It's been a pleasure working with you over the years and we look forward to our relationship continuing. Thanks again and no doubt we'll chat soon.

5.00 /5
24.02.2017
The Perfect Agents

Carnabys were the Managing Agents for a property that we rented in Burgess Hill for three and a half years. From the initial viewing to the end of the tenancy, the team were professional, friendly, courteous, efficient and most of all they are great people! The worst thing about being a tenant can sometimes be dealing with managing agents, being stung with lots of charges when going through the referencing process to the end of tenancy check out. Carnabys restored any doubt in my mind that there are good managing agents out there! They were always a pleasure to speak to and always had time to talk to you. If you had any problems or queries you knew that they would be dealt with and resolved in a professional manner, or any messages would be responded to straight away. You can feel safe knowing that they are experts in their field, with broad and up to date knowledge of current legislation. If you are a Landlord looking to appoint Agents then from a tenants perspective I couldn't recommend them more! I can only speak from a renting perspective but I'm sure that the Sales team will be on the same great standard. A big thank you to everyone!

Reply from agent

Hi Philippa, many thanks for your kind comments, we're very grateful. It was a pleasure working with you and we wish you all the best in the future. Thanks, James & the Carnabys team

5.00 /5
21.02.2017
Excellent experience

I've had an excellent experience buying a property through Carnaby's despite the purchase itself being quite lengthy due to some unexpected probate issues. The quality of the communication and the effort put in by James Potten and his colleagues to keep things on track was exceptional and he was always willing to go the extra mile with chasing up additional parties to get a current update on outstanding items. This was particularly invaluable to me as I was not permitted to contact the solicitors of other parties directly and it was helpful not to have to rely solely on my solicitor for feedback on the situation. I hope to not be moving for some time. But if and when I do I'm definitely going to be using Carnaby's in the future!

Reply from agent

Hi Elmy, thank you ever so much for your lovely review, it really means a lot to us. It was a pleasure working with you, albeit for slightly longer than both of us had initially thought! I hope you've settled into your new place. Best wishes for the future. James

5.00 /5
30.01.2017
Best agent & Property management company by far!

I have bought my flat through Carnabys, they kept me informed all the way to a very smooth completion and all the staff are very knowledgeable, good at what they do, also they are now managing two of my property, they keep me updated on everything that requires my attention, they look after my property very well, they are very honest, competent and accurate with information. I am very happy with there honest and genuine service. Well done and thank you team Carnabys

Reply from agent

Thank you for your kind comments Mustak, we're very grateful. It's been a pleasure working for you, I hope our relationship continues to grow from strength to strength over the coming years

5.00 /5
10.01.2017
Renting a company, not a house...

Dealt with Carnaby's while looking at renting a house in Hawyards. From initial viewing, through process of arranging agreements, all interactions were very positive, and time was spent to make sure everything is understood and accepted. They have also been very attentive with any issues raised, and schedule checks on the property. Based on previous experiences with other agents, Carnabys are a pleasure to deal with, and I would recommend them to anyone in the market.

Reply from agent

Many thanks for your kind comments, we're very grateful. It was a pleasure dealing with you all and we hope you've settled into the home well. Any problems, we're only ever a phone call away. Best Wishes. James

5.00 /5
03.01.2017
Made first house purchasing a dream :)

James was lovely start to finish , incredibly helpful and gave us lots of information and explained things for us in a simple easy to understand way (which we needed!) . He kept us well informed at every step and his estimate of when we were to complete was quite acurate . We received a new house card from James and the team which I feel was a very nice touch! Would definitely recomend to family and friends as the whole process was made as stress free as possible ! Thank you so much James for helping us get our lovely home - the furbabies are already liking it and we are planning to make some cider and juice from the apple tree !

Reply from agent

Hi Paula, many thanks for your very kind review, i'm delighted. I hope you and Dave had a great first Christmas in your New Home and the furbabies are settled already. If you do make some cider, make sure you drop in a keg for me! Best wishes. James

5.00 /5
20.12.2016
Excellent service

I have been a tenant with Carnabys for the past year and found them to be very efficient and helpful a fantastic service from start to finish and would like to wish them all a happy Christmas & new year : )

Reply from agent

Hi Chris, many thanks for your kind comments, we're very grateful. We hope you also have a great Christmas & New Year

5.00 /5
13.12.2016
A wonderful team of people

I've had the pleasure of working with the team at Carnabys for a few years, they manage a couple of my rental properties in Burgess Hill. Their communication is clear & concise, they are friendly & approachable and often go above and beyond the required call of duty. I would not hesitate to recommend them to family, friends and other landlords with properties to rent.

Reply from agent

Many thanks for your kind comments Jenny, it has been a pleasure working for you over these past few years. I hope our relationship continues to blossom. Thanks again. James

5.00 /5
02.12.2016
Carnaby's Burgess Hill - Personal, Caring, Knowledgable, Professional

We have had face-to-face and telephone dealings with Terry, Fiona, Tina and James and found them to be understanding of our needs, helpful with advice and exactly what we were hoping from an Idependent local business. They have truly delivered beyond our expectations, and I am sure there have been times when they must have been thinking, "oh no!, not them again

Reply from agent

Morning Ben & Pam, many thanks for your kind review, we're very grateful. It's been a pleasure working with you both and I can assure you at no time were we ever thinking, "Oh no, not them again!!". Thank you for choosing Carnabys, we hope this is the start of a long lasting relationship. Best Wishes

Contact details

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Opening hours

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Address

1 Keymer Road, Burgess Hill, West Sussex, RH15 0AD, South East, UK, RH15

About

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Founded in 2001, Carnabys Independent Estate Agents are located in Burgess Hill. We specialise in sales, letting & property management in the town and all surrounding villages including Hassocks, Keymer & Wivelsfield. We pride ourselves on offering an unrivaled customer service, ensuring each client is kept fully appraised of their transaction from start to finish. If you're looking to instruct a local agent to act on your behalf, contact Carnabys for a free, no obligation property appraisal on 01444 245201.

Our team

James Potten

Terry Wilmot

Tina Mottram

Fiona Knight

Diane Wyatt

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