"This was by far the worst..."

This was by far the worst estate agents we had to deal with. We were under pressure to rend a house unfortunately and didn't have time to investigate them properly. The Theale staff in particular are extremely unpleasant (once you have signed the contract). They do not respect their contract clauses and would do all they can to steal money from your deposit at the end of the tenancy. They do 3 month inspections which are a total harassment and waste of time. At the end of our tenancy they insisted we clean the property and carpets professionally yet we have always taken great care of the property. We called in professional cleaners and provided receipts to the agency but they came back saying we haven't used professional cleaners and that they property was domestically cleaned, despite the reference from a reputable cleaning company! This has resulted in them "stealing" our money in order to "clean the property again" so we lost 50% of our deposit in the end. They really are a terrible agency and I would strongly recommend against using them