My partner called there offices of numerous times and different days to try and book a viewing but could never get through. We had to go through sales who advised they had one person in on lettings who was at a viewing and a call back promised. Never happened. We are relocating from West Midlands to Burnham on sea and luckily was down for another viewing so was able to walk in the office. Once again no one from lettings was in. We did manage to book a viewing through the sales team. Between booking the viewing and the actual date we found an alternative property so tried to call the offices to cancel. Once again no answer. I then received a snotty email from Matt because we never turned up for the viewing. I pointed out to Matt we had tried to call numerous times but couldn’t reach anyone. I also pointed out other professional estate agents we had used called us the day before to confirm the booking was still going ahead. Matt needs to remember who customers are and how to communicate with them. Very unprofessional to send snotty emails and blame the potential customers for not being at a viewing when we had tried to notify you. I don’t leave reviews often especially for a company we never actually needed but they were rude and unprofessional. I can’t imagine letting or buying a property and then needing there after care. Embarrassing