Dear Lesley. We are sorry to hear you don't like on-line visiting. As the country is in a lockdown due to the Coronavirus COVID-19 pandemic, we are following guidelines closely, carrying out physical viewings for proceedable, ready to move applicants, in order to keep cross-contamination down. We offer online viewings and video tours for all other applicants. We are sorry if you do not think this is the correct course of action. Regards CJ Hole

Thank you for your review. We can't currently see you on our database records so could you please get in touch with us on 01278 780000 to see how we can get you up to a 5*. Many Thanks, CJ Hole Burnham 01278 780000

Dear Lisa, Please could you get in touch with the office at your earliest convinience to discuss your concerns. All of our phone calls are answered and we make a special effort to return calls should we be out. There is a facility to leave a voicemail and we pick these up as quickly as possible to repsond to our clients. Our Managing Director Edward would like to discuss this with you further so please could you give us a call. Kind Regards Cj Hole Burnham

Hi Louise This office & business no longer has a rental department. We are a sales only office. Could you kindly delete this review and instead direct your concerns to CJ Hole Weston-super-Mare & North Somerset. Property Sales & Lettings Agents Thank you

Dear John, I believe Rob from our new lettings team has already contacted you, but we would be grateful if you would remove this review as agreed as it is about a staff member that hasn't worked for us for a considerable amount of time. Our new team are brilliant and the reviews they're receiving are proof of this! Many Thanks in advance. Tom Partner CJ Hole Burnham

Tony, please call us 01278 780000 this morning to discuss which property you are refering to. We feel the 1* rating is unjust and unfair in this current pandemic so would kindly ask for you to reconsider. Some properties don't actually wish for their property to be live on the internet straight away and want to see what interest they get from the board first, so this review isn't fair. Contact us this morning so we can explain further. Regards CJ Hole

Dear Lianne, Having tried to contact you in person, we hope you now understand that the property you requested to view had over 100 enquiries overnight, therefore we could only select a few of these to view, and on this occasion you were not selected to view. We hope you can see this is not worthy of a 1* review and would ask you to amend or delete this review.