Awful treatment. After the death of my Mum, and my Dad with Dementia in a care home, I asked for a valuation of their property which is in good condition. Julia came and immediately dropped a bombshell that she believed my Dad did not own the house. No tact nothing. I nearly dropped to the floor. I began to wonder if my parents had been scammed. Her attitude was rude, condescending, unprofessional quite frankly unbelievable. I immediately went to my solicitor who has the Deeds to the house and he said she was talking rubbish. My Dad completely owned the house and gave me a trustworthy Estate agent to contact. Why would someone do that? Avoid this firm at all costs. There are much better ones out there.