Just rang up to ask about fees. The call handler asked if it was just fees or what they could offer. I said I just want to know fees at this point. The call handler couldn't give the information and then started talking to her colleague and said "she wants you to explain the packages we offer. She was quite rude". If anything the call handler had a poor attitude. So I still don't know what their fees are, but I do know what they offer: criticising customers within ear shot.